Most painting contractors don’t have a warranty department — because they don’t stand behind their work long enough to need one. CW Paint Works has an in-house warranty service department because we do.
The in-house warranty service department is the most important differentiator CW Paint Works offers — and the one most competitors simply cannot replicate. When a builder’s client calls about a paint issue 18 months post-close, most painting contractors are unreachable. Jerry Stacy built an internal department specifically to respond to these situations, because he understands that a builder’s reputation depends on vendors who stand behind their work.
Warranty work requires a different approach than new construction or repaints. We’re working in occupied or recently occupied spaces, which means coordination with homeowners, careful surface protection, efficient execution, and a result that matches or improves on the original finish. Our warranty technicians are trained on the same standards as our new construction crew — not a lower tier of service.
When you work with CW Paint Works, the warranty isn’t a promise on paper — it’s a team that actually shows up. We respond to builder warranty calls within a defined SLA, match color specifications exactly, and document every warranty visit so there’s no ambiguity about what was done and why. This is the kind of follow-through that keeps builders coming back for 34+ years.
Warranty work separates the contractors who meant their promises from the ones who made them to win the job. CW Paint Works built a dedicated in-house warranty service department because Jerry Stacy believes a job isn’t done until the client is satisfied — even if that’s two years later. Builders trust us with their reputations because we’ve earned that trust on every job for 34+ years.
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View Full Portfolio →Jerry Stacy responds personally to every estimate request. Fast turnaround. No runaround. 34+ years serving Cincinnati and Dayton.